Teleperformance opens a new site in Cebu. The world's largest BPO in Cebu!

New call center in Cebu!

Teleperformance, the largest contact center company in the world, has opened a new site in Cebu City, Philippines. The official press release can be found here.

Key pieces of information within the press release:

Teleperformance Cebu marks the company’s ninth site in the Philippines. Strategically located within the prime property of Cebu Business Park in Ayala Center – a mere 15 kilometers away from the Mactan International Airport and within the city’s commercial and residential districts – Teleperformance Cebu will be equipped with 1000 workstations. With this site launch, the number of Teleperformance employees in the Philippines is estimated to reach approximately 16,000 people.

The Philippines subsidiary of this multinational company has won the prestigious BPO Employer of the Year award in 2011.

Location/Contact Information

The new site will be located across the Ayala Center Cebu at the Cebu Business Park. The closest hotel is the Marriott.

To apply for a job, contact Recruitment.Philippines@teleperformance.com.

About Teleperformance

Teleperformance (NYSE Euronext Paris: FR 0000051807), the world’s leading provider of outsourced CRM and contact center services, has been serving companies around the world rolling out customer acquisition, customer care, technical support and debt collection programs on their behalf. In 2010, the Teleperformance Group reported €2.058 billion in revenue (US$2.738 billion based on an exchange rate of €1 = US$1.33).

The Group operates about 83,000 computerized workstations, with more than 120,000 full-time equivalent employees across 270 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries.

Teleperformance Wins CRM Magazine's Top Service Leader Award in Outsourcing

Teleperformance bags CRM Magazine's Top Service Leader award in outsourcing and unseated Convergys, last year's winner. Here's the verbiage from CRM Magazine's web site:

Teleperformance repeats its 2009 feat as the winner of the outsourcing category. The company is the only one to score 4.0 or better in the three main criteria—one of which is an impressive 4.5 for company direction. During the past 12 months, Teleperformance has had a steady eye on innovation and growth. In May 2010, Teleperformance announced a partnership with RightNow Technologies to provide a Contact Center on Demand hosted contact center offering.

In addition, the outsourcer has expanded its reach by acquiring or building contact centers in Brazil, Turkey, the Philippines, and Costa Rica. Teleperformance has a “fairly obvious and strategic vision, good in terms of reacting to new market realities. It did well in the recession and didn’t slow down innovation, which is very important,” Ryan says.

Another analyst adds, “Teleperformance has a good reputation for quality. They do things right in the traditional sense."

And specifically in the Philippines geography, Teleperformance also bagged BPO Employer of the Year award.

Teleperformance Bacolod - Top Employer of Western Visayas

The Bacolod branch of Teleperformance was recently cited by Social Security System as the Top Employer in Western Visayas. This is the first time for a call center in Bacolod to receive such recognition from SSS.

They were recognized as balikat ng bayan awardee for large-sized corporation in Western Visayas, while Coca-Cola was cited as top employer for medium-sized company.

8 bodies found in Fort Myers, FL -- possibly a serial killer?

The other day, I commented how I was surprised that a murdered body was found behind the Harley Davidson store in Fort Myers, FL, a stone throw away from one of my old offices [the Teleperformance / CallTech building] where I worked for almost 5 years.

Now, CNN and other media channels are taking a look at 8 skeletons also found just a few miles away, which may, some have speculated, is the result of a serial killer (yikes!):

"Fort Myers police have been deluged with media calls after an Associated Press report hinted police believed eight human skeletons found in a wooded area off Arcadia Street on March 23 were the work of a serial killer."

Source: NewsPress

Murdered man found behind Ft Myers Harley Davidson, near CallTech/Teleperformance

Matthew Haller, 23, of 15513 Monterosso Lane in Naples, was found dead by a city garbage collector at about 3:43 a.m. in the driver's seat of a blue 1985 Mercedes, Fort Myers police said. Authorities are investigating his death as a homicide. The Mercedes was taken from the scene, at 2160 Colonial Boulevard, to a Florida Department of Law Enforcement facility for processing, police said. Matthew apparently had a gunshot wound.

The car was located right behind the Harley Davidson store. The plaza shares its space with a Cuban bar/restaurant and CallTech / Teleperformance. Having worked in that vicinity for 5 years, I find it very surprising that crime has increased there tremendously. Before it was just people getting rowdy at the bar, or at worst, people stealing from the parking lot.

Now a murder. Yikes!

Remembring Brad Keckler

Exactly one year ago, my friend Brad Keckler died from a heart attack at the age of 30. It was "stressed induced". He was a good friend and a good mentor to me while working for him at CallTech/Teleperformance. He will always be remembered as someone who could always sell anything. A common joke we had at Fort Myers was, he could sell ice to Eskimos.

Exactly a week before he died, I drove him to his house in Ohio. This was after everyone hit each other with Star Wars light saber swords at Trevor's backyard (long story). While driving to his house, I asked him about marriage because I was getting married in a week and a half. Simply stated, he said marriage was one of the best things that happened in his life. He dearly loved his wife (Mandy), his daughter (Jenna), and his future unborn baby. We also talked about God as we passed by his church.

Sadly, I could not come to his funeral seeing as I was getting married 10,000 miles away; however, I think I prefer remembering as who he was, a person that always smiled, always joked, and always worked hard to sell. See you in heaven old friend, I still owe you a foosball match.