Teleperformance opens a new site in Cebu. The world's largest BPO in Cebu!

New call center in Cebu!

Teleperformance, the largest contact center company in the world, has opened a new site in Cebu City, Philippines. The official press release can be found here.

Key pieces of information within the press release:

Teleperformance Cebu marks the company’s ninth site in the Philippines. Strategically located within the prime property of Cebu Business Park in Ayala Center – a mere 15 kilometers away from the Mactan International Airport and within the city’s commercial and residential districts – Teleperformance Cebu will be equipped with 1000 workstations. With this site launch, the number of Teleperformance employees in the Philippines is estimated to reach approximately 16,000 people.

The Philippines subsidiary of this multinational company has won the prestigious BPO Employer of the Year award in 2011.

Location/Contact Information

The new site will be located across the Ayala Center Cebu at the Cebu Business Park. The closest hotel is the Marriott.

To apply for a job, contact Recruitment.Philippines@teleperformance.com.

About Teleperformance

Teleperformance (NYSE Euronext Paris: FR 0000051807), the world’s leading provider of outsourced CRM and contact center services, has been serving companies around the world rolling out customer acquisition, customer care, technical support and debt collection programs on their behalf. In 2010, the Teleperformance Group reported €2.058 billion in revenue (US$2.738 billion based on an exchange rate of €1 = US$1.33).

The Group operates about 83,000 computerized workstations, with more than 120,000 full-time equivalent employees across 270 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries.

Globe telecom outage: shuts down Visayas and Mindanao services

I have a Globe SIM and also use Globe WiMax services.

Both are unusable today due to a severe fiber cut that's affecting the telco company's subscriber base in parts of Visayas and Mindanao.

GMA News had an article today that described the problem:

A severed fiber optic cable has caused service interruptions in the operations of Globe Telecom in the Visayas and Mindanao regions, preventing users from sending text messages, making calls, and surfing the Internet, a company spokesperson said.

Provinces such as Agusan (del Norte and del Sur), Davao, and Cebu were among the ones affected with a blanket service interruption.

Charo Logarta-Lagamon, external affairs head of the corporate communications division of Globe, confirmed in a phone interview that a cut in one of the company's undersea fiber cables caused the outage.

Logarta, however, stressed that these cables are not ordinarily seen hanging on lamp posts, where electric cables are typically found.

"These cables are either under the sea or in remote areas, which is very hard to get to," she clarified.

From the time of this blog post, it's almost been 12 hours since this outage occurred. Typically, simple cuts are fixed within a couple hours. Whatever happened, it's some serious stuff.

In a time when PLDT is buying out Sun Cell to further solidify its monopoly in the Philippines telco market (PLDT also owns SMART), this severe outage comes at a bad time.  The majority of mobile users in the Philippines are prepaid subscribers -- that means their loyalty is totally dependent on service quality.

Philippines Election Results Posted

Philippines Election Results Posted
Originally uploaded by Don Sausa

For the first time, the Philippines used an electronic voting system that immediately provided results online. This reduced the political tension that was prevalent in past elections. For those that didn't have a computer or television, various organizations provided election results through displays on the street.

In this example, they posted the results on the main highway which attracted crowds and caused a traffic congestion.

Look closely and you'll find the jeepney has the Aquino ribbon while the taxi has a Villar checkmark.

Many believe Senator Noynoy Aquino won the presidential race against Senator Manny Villar because he was the son of the Philippines' most revered modern heroes. The people that voted for Noynoy hope his upbringing and the influence of his humble mother will help reform the country. And while he doesn't have many legislative victories to brag about, he also looks less corrupt than the rest, and in this country, that's an achievement in of itself.