Thursday, April 14, 2011

Teleperformance Wins CRM Magazine's Top Service Leader Award in Outsourcing

Teleperformance bags CRM Magazine's Top Service Leader award in outsourcing and unseated Convergys, last year's winner. Here's the verbiage from CRM Magazine's web site:

Teleperformance repeats its 2009 feat as the winner of the outsourcing category. The company is the only one to score 4.0 or better in the three main criteria—one of which is an impressive 4.5 for company direction. During the past 12 months, Teleperformance has had a steady eye on innovation and growth. In May 2010, Teleperformance announced a partnership with RightNow Technologies to provide a Contact Center on Demand hosted contact center offering.

In addition, the outsourcer has expanded its reach by acquiring or building contact centers in Brazil, Turkey, the Philippines, and Costa Rica. Teleperformance has a “fairly obvious and strategic vision, good in terms of reacting to new market realities. It did well in the recession and didn’t slow down innovation, which is very important,” Ryan says.

Another analyst adds, “Teleperformance has a good reputation for quality. They do things right in the traditional sense."

And specifically in the Philippines geography, Teleperformance also bagged BPO Employer of the Year award.

Monday, April 11, 2011

Teleperformance Philippines wins the BPO Employer of the Year award

Congratulations Teleperformance Philippines for winning BPO Employer of the Year!

This year the ICT awards ceremony, organized by BPAP (Business Process Association of the Philippines), the CanCham (Canadian Chamber of Commerce), and ICT leaders of the Philippine government, was held in the Dusit Thani Hotel.

Teleperformance (TP) also was a finalist for BPO Company of the Year and Fastest Growing Company of the Year due to its impressive growth in Manila and in the Visayas.

About Teleperformance

Teleperformance with over 120,000 employees in over 50 countries, is the world's largest contact center company. Second to Teleperformance in size and revenue, is Convergys.

Saturday, April 09, 2011

Baiyoke Sky Hotel, Bangkok view

Baiyoke Sky Hotel, Bangkok view
Originally uploaded by Don Sausa

One weekend in March, for $118/each with Philippine Airlines, we flew to Bangkok, Thailand.

We stayed at the Baiyoke Sky Hotel which has a rotating deck where you can see the entire city.

Magnificent view!